Greg Mitchell provides an update on the recent survey about the Club services

RMC Club Membership Satisfaction Survey

Thank you to those who responded

The Club recently called upon our eVeritas readers to complete a short survey about our Club services, asking you how well you think we are doing, and seeking your suggestions for improvement. The response was tremendous, with 581 respondents taking the time to express a personal interest in the well-being of the RMC Club. On behalf of the Board of Directors and Staff of the RMC Club, I would like to express our thanks to each of the respondents.

The collated results will now be reviewed by the Board of Directors, compared with the Strategic Review findings of 2012, and then used to help inform the strategic planning sessions being conducted by the Board in May and June 2018. Our objectives are to reinforce success, improve or eliminate services that are rated as poor or unwanted, introduce new services for which there is a demand and within our means, and find ways of conducting your Club’s business that are more effective and efficient.

So thank you again, and for those of you who are curious about the feedback we received, here are some highlights.

RMC Club Membership Satisfaction Survey

Remercier vous pour ceux qui ont répondu

Le Club récemment appelé nos lecteurs d’eVeritas à un court sondage sur nos services de Club, pour vous demander à quel point vous pensez nous faire et vos suggestions pour l’amélioration de la recherche. La réponse était énorme, avec 581 personnes interrogées avoir pris le temps d’exprimer un intérêt personnel au bien-être du Club du CMR. Au nom du Conseil d’administration et du personnel du Club RMC, je tiens à exprimer nos remerciements à chacun des intimés.

Les résultats compilés seront maintenant examinés par le Conseil d’administration, comparé avec les conclusions de l’examen stratégique de 2012 et ensuite utilisé pour aider à orienter les séances de planification stratégique menés par le Conseil d’administration en mai et juin 2018. Nos objectifs sont de renforcer le succès, améliorer ou éliminer les services qui sont notés comme mauvaise ou non désirés, introduire de nouveaux services pour lesquels il existe une demande et selon nos moyens et trouver des façons d’exercer les activités de votre Club qui soient plus efficaces et efficientes.

Alors je vous remercie encore une fois, et pour ceux d’entre vous qui sont curieux de connaître la rétroaction que nous avons reçu, voici quelques faits saillants.

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Overall satisfaction level with Club / Degré de satisfaction générale avec Club:  Average rating was 4 out of 5.

Satisfaction with Individual Services – Reunion Weekends – very good / Gift Shop – very good / Veritas magazine – very good / eVeritas online newsletter – excellent / Branch activities – good to very good / Class activities – very good / Commercial Affinity Programs – mediocre to good.

How likely is it that you would recommend joining the RMC Club to a friend or colleague? / Quelle est la probabilité est-ce que vous recommanderiez à rejoindre le Club de CMR à un ami ou un collègue ? – Unlikely 33% / Maybe 32% / Likely 36%

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What changes would the RMC Club have to make for you to give it a higher rating? / Quels changements le Club des CMR aurait à faire pour vous, pour lui donner une cote plus élevée ? – There were 202 suggestions for changes.

Do you have any additional ideas or suggestions for improvement? / Avez-vous des idées supplémentaires ou des suggestions d’amélioration ? – There were 96 ideas and suggestions.

Answers to both of the above questions covered a broad spectrum of issues, that I then grouped under the following areas / Réponses aux deux questions ci-dessus couvraient un large éventail de questions, que j’ai ensuite regroupée dans les domaines suivants: Governance / Club / Branches / Classes / Veritas / eVeritas / Gift Shop / Reunion Weekends / Advocacy  /Communications / Website / Webinars / Volunteers / Licence Plate project / Foundation / Employment opportunities / Liaison with similar organizations / Donations / Colleges / Affinity Programs / Heritage / Museum / Membership / Happy with the Club / No suggestions for improvement / Reasons I do not participate

Follow-up – 25 of you went the extra distance by asking to be contacted to discuss your ideas and suggestions for improvement.

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For those who like statistics, here are some that describe the respondents / Pour ceux qui aiment les statistiques, voici quelques-unes qui décrivent les répondants :

Membership Status – 78% were members / 12% were never members /10% were lapsed members.

Classes and Ages – 70% of respondents graduated before 1980 / 75% were 55 years or older

College of Entry – 45% RMC / 25% CMR / 25% RRMC / 5% never attended a Military College

Current Employment Status – 3.6% still at College / 7.4% Military / 21.6% retired after full military career / 24.3% Employed, non-military / 35% Retired after mixed military/civilian career / 8.1% Retired after civilian career